A managed debt collection service for South African lenders and microlenders.
| Account | Balance | Status | Next step | Channel |
|---|---|---|---|---|
| AC-80421 | R 4 820 | Promise to pay | Confirm 18 Oct instalment | WhatsAppZU |
| AC-80455 | R 12 300 | In progress | Follow up — no answer ×2 | CallEN |
| AC-80478 | R 1 150 | Paid to you | Closed — settled in full | EmailAF |
| AC-80490 | R 27 640 | Escalated | Dispute → your team | EmailEN |
| AC-80512 | R 6 075 | Awaiting contact | Queue for permitted window | WhatsAppXH |
Today, increasing recovery means increasing headcount. But when borrowers do not answer, paid agent time goes into attempts that produce neither contact nor payment. As the portfolio grows, cost-to-collect rises until pursuing the debt no longer makes economic sense.
Prioritise every account by its next best action, not only its age bucket.
Reach borrowers at the permitted time, through the right channel and in the right language.
Keep following up and negotiate within the rules you set.
Escalate disputes, exceptions and policy decisions to your team with full context.
Show the current status and next step for every account.
Send every payment directly to you.
We set up the collection process, start working the accounts and show you the results every day before you decide whether to expand.